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Airports Information - Lounge Access

Lounge Access

 


 

International First Class Customers

International First Class Customers are entitled to access member carriers' owned lounges. Some member carriers offer exclusive lounges for customers travelling in International First Class. Eligible International First Class customers also have access to all other member carriers' owned lounges too. The customer needs to show a boarding pass in International First Class on a Star Alliance flight departing from the local airport and is entitled to a maximum of one guest. Exceptions are: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK (subject to change).


International Business Class Customers

International Business Class Customers are entitled to access member carriers' owned Business Class Lounges. The customer will need to show a boarding pass in International Business Class on a Star Alliance flight departing from the local airport. The customer is not entitled to bring any guests.


Domestic First Class

Some member carriers offer lounge access if customers are travelling in Domestic First Class although restrictions apply for Domestic First Class passengers travelling in the United States where there is no lounge entitlement for Domestic First Class customers, unless the domestic flight is part of a connecting international itinerary. Customers will need to show a boarding pass in Domestic First Class for a Star Alliance flight departing from the local airport. Customers are entitled to a maximum of one guest.


Domestic Business Class

Some member carriers offer lounge access if customers are travelling in Domestic Business Class. Customers will need to show a boarding pass in Domestic Business Class on a Star Alliance flight departing from the local airport. Customers are not entitled to bring any guests.


Star Alliance Gold (SAG) customers travelling in any class on Star Alliance flights

Star Alliance Gold customers have access to any member carriers' owned lounge that displays the Star Alliance Gold logo. Customers will need to present a boarding pass for a Star Alliance flight departing from the local airport. If the boarding pass does not carry the Star Alliance Gold indicator XX*G, the customer will need to also show a valid Star Alliance Gold card. Customers are entitled to a maximum of one guest. Restrictions apply for United MileagePlus Star Alliance Gold customers wishing to access United Clubs within the U.S., who may only access the United Clubs within the U.S. when travelling in conjunction with an international Star Alliance flight. In cases of discrepancy between the loyalty status level displayed on any form of identification presented for lounge access by the customer and what is displayed in the Star Alliance Premium Customer Database, the highest displayed level will be honoured for lounge access and billing purposes. If no XX*G indicator is displayed on the boarding pass and a manual PCD validation of the Frequent Flyer Number is performed by the lounge staff, the status displayed in the PCD will be honoured for access and billing purposes. In the event no manual PCD validation can be performed, the status displayed on the FFP card will be honoured.


Paid Lounge Membership customers

As an eligible holder of a Paid Lounge Membership, customers have access to any Star Alliance member carriers' owned Business Class Lounge. Eligible paid memberships include United Club and Air Canada Maple Leaf Club – Worldwide. Customers will need to show a boarding pass for a Star Alliance flight departing from the local airport together with a valid eligible Paid Lounge Membership card, displaying the Star Alliance Lounge Logo. Customers are entitled to a maximum of one guest except in Singapore where the Singapore Airlines Krisflyer Gold Lounge is available.

Star Alliance Gold (SAG) customers travelling on Connecting Partners

Star Alliance Gold (SAG) customers have access to Star Alliance Member carriers' owned Star Alliance Gold Lounges, Connecting Partner Lounges and third-party Contract Lounges contracted by the Connecting Partner when travelling on a Connected Itinerary in any class of travel (including at least one sector on the Connecting Partner and one on the Star Alliance member carrier). Customers need to present a boarding pass showing the Star Alliance Gold Indicator XX*G for a flight departing from the local airport with a Connecting Partner flight. A valid frequent flyer program SAG-level card on its own is not valid. Customers are entitled to a maximum of one guest, who must be travelling on the same Connecting Partner flight as the eligible guest.


Definitions

Type of Lounges

  • Member carriers' owned lounges: Departure lounges owned, operated by Star Alliance member carriers. Arrival lounges are not included.
  • Contract lounges: Lounges owned and operated by a third party and contracted for use by Star Alliance member carriers.
  • Star Alliance branded lounges: Lounges operated on behalf of a subset of Star Alliance member carriers with Star Alliance branding.

Type of Eligible Customers

  • International First Class customers: Revenue customers travelling with a boarding pass for a Star Alliance flight in International First Class departing from the local airport.
  • International Business Class customers: Revenue customers travelling with a boarding pass for a Star Alliance flight in International Business Class departing from the local airport.
  • Domestic First Class customers: Revenue customers travelling with a boarding pass for a Star Alliance flight in Domestic First Class departing from the local airport. Exception: There is no lounge access entitlement for Domestic First Class passengers departing from airports in the United States.
  • Domestic Business Class customers: Revenue customers travelling with a boarding pass for a Star Alliance flight in Domestic Business Class departing from the local airport.
  • Star Alliance Gold (SAG) customers: Revenue customers and Non-Revenue customers identified as SAG-level customers in the Star Alliance Premium Customer Database and holding proof of their SAG-level status on either their boarding pass or presenting a valid Star Alliance Gold card.
  • Star Alliance Gold (SAG) customers travelling on a Connecting Partner flight: Revenue customers and Non-Revenue customers identified as SAG-level customers in the Star Alliance Premium Customer Database and holding proof of their SAG-level status on their Connecting Partner flight boarding pass.
  • Eligible Paid Lounge Membership Customers: Revenue customers and Non-Revenue customers holding their valid eligible Paid Lounge Membership card issued by United Club or Air Canada Maple Leaf Club –Worldwide together with a boarding pass for a Star Alliance member airline operated flight in any class departing from the local airport.

Definition: Other:

  • Revenue Customers: All customers, except Non-Revenue customers
  • Non-Revenue Customers: Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50, ID75, ID90) tickets. Airline employees travelling on such tickets who have Star Alliance Gold status or an eligible Paid Lounge Membership are entitled to access member airline-owned lounges, Star Alliance Branded Lounges and contract lounges. Note: Airlines may apply a different policy for their own employees with respect to their own lounges.
  • Eligible Guests: First Class, Star Alliance Gold and Eligible Paid Lounge Membership customers are each entitled to a maximum of one guest. This entitlement is per flight and lounge visit. A customer cannot enter a lounge on multiple occasions, each time accompanied by a different guest. A customer is only permitted one guest based on either the class of travel or the FFP status. For example, an International First Class customer who also has Star Alliance Gold status and/or a Paid Lounge Membership is still entitled to bring one, rather than two. The guest must enter the designated lounge with the Eligible Customer and present a boarding pass for any Star Alliance flight departing from the local airport. For contract lounges, the guest must be flying on the same Star Alliance flight as the Eligible Customer. Any person over the age of two is considered a guest. Infants under the age of two travelling with an Eligible Customer may accompany them to the lounge in addition to a maximum of one guest.
  • Boarding pass for a Star Alliance flight: A boarding pass for a Star Alliance flight is a document issued upon check-in that allows the customer to board a flight operated by a Star Alliance member carrier. A boarding pass is considered valid for lounge access purposes if the flight departs on the day of lounge access or no later than 05:00 (five hours after midnight) on the following day.
  • Boarding pass proof if Star Alliance Gold status: An indicator on the boarding pass in the format XX*G (where XX is a Star Alliance member carrier two-letter code).


Contract Lounges

International and Domestic First Class customers are entitled to access third-party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling when holding a First Class boarding pass for a Star Alliance flight departing from the local airport, operated by a member carrier that has a contract with the third-party lounge. The customer must be a revenue customer and is entitled to one Eligible Guest who must be departing on the same Star Alliance flight as the eligible First Class customer.

Star Alliance Gold revenue customers and Non-Revenue Star Alliance Gold customers have access to third-party Contract Lounges contracted by the member airline on which they are travelling. Simply present an eligible boarding pass for a flight departing from the local airport with a Star Alliance member carrier flight that has a contract with that lounge. If the boarding pass does not carry the Star Alliance Gold indicator, the customer will need also to show a valid Star Alliance Gold card. Customers are entitled to a maximum of one guest, who must be travelling on the same Star Alliance flight as the customer. Paid Lounge Membership customers are not entitled to use contract lounges. With respect to Non-Revenue customers, member carriers may set their own policies for their own employees with respect to their elibility to enter lounges contracted by the carrier.


Star Alliance Branded Lounges

Access policy for Star Alliance branded lounges is the same as for the member carriers' owned lounges.


Others

Lounge access not explicitly addressed in the previous sections is outside the scope of the B1.9 Lounge Access Policy and should be agreed upon bilaterally. Different rates and/or billing procedures may be applied.


Lounge Network

The Star Alliance network offers Star Alliance Gold customers access to more than 1,000 airport lounges worldwide, owned, operated or contracted by a Star Alliance member carrier.


Star Alliance Gold Signs

Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances.