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Overview - Welcome

WELCOME TO THE 2017/18 EDITION OF THE STAR ALLIANCE REFERENCE GUIDE

This guide is intended to provide a single reference point for a wealth of detail about the services offered by the 28 Star Alliance member airlines. It gives an overview of each airline’s policies (for example on baggage) and services (such as frequent flyer programmes and lounges) as well as information and maps for the main Star Alliance hub airports.

The aim is to help all Star Alliance member airline employees to assist customers who are travelling on any Star Alliance flight. Information changes regularly, so please continue to consult your airline’s own information systems for changes and updates, as well as for operational information and procedures. We are planning a future electronic version of this guide with more frequent updates.

Please let us have your feedback and comments on the Reference Guide at ref.guide@staralliance.com.

Thank you,

 

Star Alliance Internal Communications