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Frequent Flyer Programmes - Customer Benefits

Customer Benefits

Mileage Accrual and Redemption

There is no Star Alliance frequent flyer programme. There are 20 frequent flyer programmes, all operating independently. Customers of any Star Alliance member airline's frequent flyer programme (see chart) can accrue and redeem miles, kilometres or points* when they travel on any eligible Star Alliance member airline flight on a fare eligible for mileage accrual.

In addition, when travelling on Star Alliance member flights, miles or points count toward higher membership status in the customer's chosen frequent flyer programme. 

To ensure successful membership accrual, passengers should quote the frequent flyer number on their membership card, show their card, and save passenger receipts and boarding passes in case retroactive crediting is necessary.

*Qualifying accruals vary by frequent flyer programme and are subject to paid fares. Air New Zealand's frequent flyer currency is Airpoints Dollars.

Recognition on Inflight Paperwork and Boarding Passes

Recognition of Star Alliance Gold and Star Alliance Silver customers can be found on inflight paperwork and boarding passes. Look for this format: XX*G or XX*S and read as Airline Star Alliance Gold or Airline Star Alliance Silver (XX is the two-letter airline code).

TG*S = THAI Star Alliance Silver = THAI Royal Orchid Plus Silver

Star Alliance Upgrade Awards

The Star Alliance Upgrade Awards is an electronic upgrade product. Customers can use their own FFP miles to upgrade on member airline operated flights. The upgrade must be requested and confirmed in advance and is subject to seat availability.

Recognition of Membership Cards

Membership cards carry the Star Alliance Gold or Star Alliance Silver badge.

Star Alliance Gold

  • Priority Airport Check-in
  • Extra Baggage Allowance 1
  • Gold Track (Priority Security & Immigration)
  • Airport Lounge Access 2
  • Priority Boarding
  • Priority Baggage Handling
  • Priority Reservation Waitlist
  • Priority Airport Stand-by


Star Alliance Silver

  • Priority Reservation Waitlist
  • Priority Airport Stand-by


1. Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kgs (weight concept) if travelling on two or more Star Alliance member airlines on a single ticket.

2. See Star Alliance Lounge Access details. Star Alliance Gold Lounges are identified by the Star Alliance Gold badge at the entrance. Additional top-tier benefits for each airline’s frequent flyer programme are only applicable on that particular airline.

Star Alliance Gold Badges

Star Alliance Gold badges have been placed at all Star Alliance Gold Lounge entrances.

Lounge Restrictions

  • Different access policies may prevail for each airline's own premium customers, particularly as they pertain to guests and/or lounges operated by third parties in select cities.
  • Exceptions or restrictions are shown in the Lounge Access Chart.

Star Alliance Gold Cards

The following levels are Star Alliance Gold Card holders. Please refer to frequent flyer programmes of Star Alliance member carriers for more details.

Carrier Code Cards
Aegean Airlines A3 Miles+Bonus Gold
Air Canada AC Air Canada VIP, Altitude Super Elite 100K, Altitude Elite 75K, Altitude Elite 50K
Air China CA PhoenixMiles Platinum, PhoenixMiles Gold
Air India AI Maharaja Club, Golden Edge Club
Air New Zealand NZ AirPoints Elite Priority One, Airpoints Gold
ANA NH Diamond, Super Flyers, Platinum
Asiana Airlines OZ Asiana Club Platinum, Asiana Club Diamond, Asiana Club Diamond Plus
Austrian OS HON Circle, Senator
Avianca AV LifeMiles Diamond, LifeMiles Gold
Brussels Airlines SN HON Circle, Senator
Copa Airlines CM PreferMember Presidential Platinum, PreferMember Platinum, PreferMember Gold
Croatia Airlines OU HON Circle, Senator
Ethiopian Airlines ET ShebaMiles Gold, ShebaMiles Platinum
EVA Airways BR Infinity MileageLands Diamond, Infinity MileageLands Gold
LOT Polish Airlines LO HON Circle, Senator
Lufthansa LH HON Circle, Senator
Scandinavian Airlines SK EuroBonus Gold, EuroBonus Pandion, EuroBonus Diamond
Shenzhen Airlines ZH PhoenixMiles Platinum, PhoenixMiles Gold
Singapore Airlines SQ KrisFlyer Elite Gold, PPS Club, Solitaire PPS Club, Solitaire PPS Club Life
South African Airways SA Platinum, Gold, Lifetime Platinum
SWISS LX HON Circle, Senator
TAP Air Portugal TP Miles&Go Gold, Miles&Go Navigator
Thai Airways International TG Royal Orchid Plus Gold, Royal Orchid Plus Platinum
Turkish Airlines TK Elite Plus, Elite
United Airlines UA Global Services Chairman's Circle, Premier 1K, Premier Platinum, Premier Gold