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Priority Baggage Handling

Priority Baggage Handling Policy

Identification of priority bags is achieved by two separate and alternative methods which are used for premium customers. The Star Alliance priority tag features the Star Alliance logo and the word "PRIORITY" and it should be attached to the bag tag to make it highly visible and recognisable by all baggage handling staff. The second method is where the word "PRIORITY" is printed on the bag tag from a kiosk when customers self-tag their bags. Both of these methods are used to ensure that the bags will be placed on the arrival belts/carousels before all other baggage. 

This harmonised policy will ensure that our most valued customers receive consistent baggage handling service and this policy sets the minimum standard to be applied by all airlines. Recognition of priority status at check-in and the priority handling of checked baggage is offered to the following customers:


First Class

On all flights

Note: Some carriers do not provide First Class service.

 


Business Class

On intercontinental flights including connecting flights (for this purpose intercontinental is defined as travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa).

Note: Some airlines offer Priority Baggage Handling to all Business Class customers.

 


Star Alliance Gold Members

On all flights, regardless of fare paid or class of service flown.

 

Free Checked Baggage Allowances

Note: Free baggage allowances may change. Please check your carrier's CRS for up-to-date information.

Piece Concept
Number of Pieces Maximum dimensions of each piece Maximum weight of each piece 

1. First and Business Class 
A3, AC, AI, AV, BR, CA, ET, JP, MS, OU, SA, SK, SN, SQ, TG, TK, TP, ZH2158 cm (62 inches)32 kg (70 pounds)
CM, LO, LH, LX, NH, OS, OZF class 3, C class 2158 cm (62 inches) 32 kg (70 pounds)
ET, NZ3158 cm (62 inches)23 kg (50 pounds)
UAInternational Routes:
F class-3, C class-2
158 cm (62 inches)32 kg (70 pounds)
Domestic routes:
F/C class-2
158 cm (62 inches)23 kg (50 pounds) 
Note: Some carriers do not offer First Class. AC, LH, LX, NZ, OS, SN: No bags over 32 kg (70 lbs) accepted as checked baggage. AC: Brazil 2 free pieces at 32 kg (70 lbs). AI: Weight and dimensions may vary depending on destination. Please check with AI to confirm. AV: First and Business Class international and domestic flights, 2 X 32 kg (70 lbs). BR: Applies to/from US and Canada and certain countries in Central and South America. CM, LH, LX, OS, SN: First Class, 3 bags up to 32 kg each, Business Class 2 bags up to 32 kg each. Note that CM does not have First Class. ET: No First Class service. Business Class allows 2 or 3 pieces (158 cm/62 inches) 32kg/70 lbs or 23 kg/50 lbs. LO: Allows 3 pieces on long-haul flights (158 cm/62 inches/32 kg) in Business Class and 2 pieces in Premium Club Class (158 cm/62 inches/23 kg). MS: Economy Light fare. 1 piece max 23 kg, 158 cm. For travel within Egypt, 1 piece with max. 23 kg, 158 cm. SK: Economy Extra Class counts as Business Class. Econ. Extra allowed 2 x 23 kg, 158 cm. TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/Canada. TP: Executive travel originating in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 32 kg. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US Territories. 

1.1 Star Alliance Gold (First, Business) 
All carriersone additional piece 

2. Economy 
A3, AC, CA, JP, AI, LH, LX, NZ, OS, OU, OZ, SK, SN, UA, ZH158 cm (62 inches) 23 kg (50 pounds)
AV, BR, CA, CM, ET, LO, MS, NH, SA, SQ, TG, TK, TP2158 cm (62 inches) 23 kg (50 pounds)
Note: AC: Star Alliance Gold members in Business Class baggage weight is up to 32 kg (70 lbs). Economy Class baggage allowance: Free baggage varies by destination, please check with AC to confirm. Premium Economy is offered 2 pieces at 23 kg for all destinations. AI: Weight and dimensions may vary depending on destination. Please check with AI to confirm. AV: For all flights, 2 X 23 kg (50 lbs). BR: Premium Economy (Elite Class) is allowed 2 x 28 kg (62 lbs). CA: One piece in economy applies toiInternational/regional routes involving America, Europe, Africa, the Middle East, Australia, New Zealand and other parts of Asia (except Japan) and regional routes involving Hong Kong, Macau and Taiwan. The 2 pieces in economy applies to routes involving Japan: (50 lb)/ piece Routes involving Japan. The Sixth Freedom Right routes involving transit between Americas (except Hawaii) and third countries and Hong Kong/Macau/Taiwan via Mainland China (Hong Kong/Macau/Taiwan excluded). The sum of the length, width and height of each piece of baggage shall not exceed 158 cm (62 in). 2 pieces of a combined weight of 23 kg (50 lbs). CM: For travel from/to Venezuela (except for Canada, Mexico and USA), two pieces for a max. of 20 kg each. For travel to/from Canada, USA, and Mexico (except Brazil) and between Mexico and Brazil, two pieces for a max. of 23 kg each. For travel between USA/Canada and Brazil, two pieces for a max. of 32 kg each. ET: The free baggage allowance for economy class may vary from sector to sector. Please check. The max. sum of the three dimensions (length + width + height) of each bag not to exceed 158 cms (62 inches). For travel within Latin America, two pieces for a max. combined weight of 32 kg (70 lbs). JP: Economy basic class: no baggage allowance. LH: For travel origin Brazil 2 x 32 kg (70 lbs). A higher allowance may apply for specific routings in Economy Class. Premium Economy class: 2 x 23 kg. Economy basic class: no baggage allowance. LO: For Economy Plus 2 X 23 kg. For Economy 1 X 23 kg. LX: For travel origin Brazil 2 x 32 kg (70 lbs). Travel to/from East-West-and Central Africa 2 X 23 kg (50 lbs). Travel between South Africa and US/CA/MX 2 X 23 kg (50 lbs). Economy basic class: no baggage allowance. MS: For travel within Egypt only one piece with max. 23 kg, 158 cm. NZ: Premium Economy is allowed an additional piece. No bags over 32 kg (70 lbs) accepted as checked baggage. LH, LX, OS: Specific regional exceptions with higher bag allowance might be applicable. Check with carrier with more information. Economy basic class: no baggage allowance. OZ: For Americas routes 2 X 23 kg, 158 cm. SA: For travel between South Africa, Hong Kong and Brazil, the baggage allowance is 32 kg per bag and will not accept any bag heavier than 32 kg. Exception for Business Class: Domestic 1 pc and SA to Nigeria 3 pcs. SK: Allowance to/from U.S. 1 pc with 23 kg. Business allowed 1 extra piece 32 kg and 158 cm. Economy Extra, one extra piece at 23 kg, 158 cm. Charge applies to 2nd bag to and from certain destinations. Check with carrier for more information. SN: The extra bag for Gold customers is not applicable with Check&Go tickets. For travel To/From West-East-Central Africa 2 X 23 kg maximum dimensions 158 cm SQ: For travel to/from Brazil, the baggage allowance is 2 x 32 kg. TK: For travel from Turkey to Brazil & Argentina, 2 x 23 kg. For travel from Brazil & Argentina to Turkey, 2 X 32 kg. For travel from Toronto to Iran and Iran to Toronto, 3 x 23kg. TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/Canada. TP: For travel between Europe and North America, 1 x 23 kg. For domestic flights and travel within Europe, 1 X 23 kg. For travel between Europe and Brazil, 2 X 32 kg. No other exceptions to the general 2 X 23 kg apply. UA: For travel to/from Brazil Y class max. bag weight is 32 kg (70 lbs). Charge applies to 1st and 2nd checked bag to/from certain destinations, exceptions apply. Check with carrier for more information. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US territories.

2.1. Star Alliance Gold (Economy) 
AC, AI, BR, CA, ET, JP, LH, LO, LX, MS, NH, NZ, OS, OU, OZ, SA, SK, SN, SQ, TG, TK, ZHone additional piece158 cm (62 inches)23 kg (50 pounds) 
AV, TPone additional piece158 cm (62 inches) 20 kg (44 pounds)
UA2158 cm (62 inches)23 kg (50 pounds)
CM3158 cm (62 inches)32 kg (70 pounds)
Note: AC: For Brazil, free baggage weight allowance is 32 kg (70 lbs). No bags over 32 kg (70 lbs) accepted as checked baggage. AI: Weight and dimensions may vary depending on destination. Please check with AI to confirm. CA: For transportation between IATA Area 2 and Area 3, or within Area 3 (except CHN-JPN routes), only one piece allowed. LO: 1 X 23 kg + Golf + Ski (exc. USA and Canada) OU: Baggage weight is according to booking class. C class is 32 kg, Y class is 23 kg. NZ: Premium Economy is allowed an additional piece. No bags over 32 kg (70 lbs) accepted as checked baggage. SK: For Star Gold travelling in economy: 3 pieces with 23 kg but to/from U.S.: 2 pieces with 23 kg. SQ: To and From U.S 2 pieces are allowed, with maximum dimensions of each piece 158 cm (62 inches), maximum weight of each piece 23 kg (50 lbs). To and From Brazil 2 pieces are allowed, with maximum dimensions of each piece 158 cm (62 inches), maximum weight of each piece 32 kg (70 lbs). TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/Canada. For Extra baggage , ROP Platinum, ROP & Star Alliance Gold travelling on First and Royal Silk class 1 piece /32kg(70lbs), ROP Platinum, ROP & Star Alliance Gold travelling on Economy class 1 piece /23 kg(50 lbs). ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US territories.

3. Infants not occupying a seat 
AI, AV, OZ1 + 1 fold up, collapsible stroller158 cm (62 inches) 10 kg (22 pounds)
A31 + 1 fold up, collapsible stroller 158 cm (62 inches) 32 kg (70 pounds) 
NH, BR1 + 1 fold up, collapsible stroller 158 cm (62 inches) as per adult allowance in booked class
NZ2 infant related items (car seat, collapsible stroller or cot)158 cm (62 inches)23 kg (50 pounds)
CA, LH, LX, OS, OU, SN, ZH1 + 1 fold up, collapsible stroller 158 cm (62 inches) 23 kg (50 pounds) 
CM, JP, LO, SK, TG, TK, UA, SA, SQ      1 + 1 fold up, collapsible stroller 1 +1 fold up, collapsible stroller and 1 carry cot or car seat 115 cm (45 inches)  158 cm (62 inches)  23 kg (50 pounds) 23 kg (50 pounds)
ACCDA/USA 0+1 + collapsible stroller at the gate  + 1 car seat or booster seat. INTL 1 + 1 collapsible stroller at the gate + 1 car seat or booster seat158 cm (62 inches) 23 kg (50 pounds) 
ET, MS, TP1 + 1 fold up, collapsible stroller 115 cm (45 inches) 10 kg (22 pounds) 
Note: BR: A fully collapsible stroller, carrying basket and car seat for infants/children may be accepted free of charge. CA: One piece of 23 kg (50lbs)/piece. In addition, a foldable baby stroller or cradle can be checked for free. CM: If travelling with a stroller and a car seat, only one of these items will be permitted free of charge in addition to regular (no charge) baggage. They will also be subject to all excess baggage fees depending on size and weight. JP: No bags over 32 kg (70 lbs) accepted as checked baggage. LO: Max. dimension of both pieces not to exceed 273 cm (107 in). MS: For travel to/from USA and Canada 23 kg. NZ: Two infant related items travel free. OZ: For Americas routes 1 + 1 foldup collapsible stroller. 158 cm, 23 kgs. TG: The checked baggage policy by piece concept only applies to international sectors to/from USA/Canada. UA: If fare paid. ZH: Piece concept is only applicable to the transportation to/from Canada/USA/US territories.

 

Weight Concept
Maximum combined weight of all pieces Class of service 
All carriers40 kg (88 lbs) First Class 
All carriers 30 kg (66 lbs) Business Class 
All carriers  20 kg (44 lbs) Economy Class
For TG: 50 kg (110 lbs) Royal First Class
  40 kg (88 lbs) Royal Silk Class
  40 kg (88 lbs) Premium Economy
  30 kg (66 lbs) Economy
 
   
For O6: 23 kg (Adult, Child) International (Adult, Child)
  10 kg (Infant) International (Infant)
  32 kg (1 or 2 pieces)  
 10 kg (1 piece) 
For SQ: 50 kg (110 lbs) First Class
  40 kg (88 lbs) Business/Premium/Laurel/Royal Laurel
  35 kg (77 lbs) Elite
  30 kg (66 lbs) Economy Class
For BR: 40 kg (88 lbs) Business Class
  35 kg (77 lbs) Premium Economy Class
  30 kg (66 lbs) Economy Class

Star Alliance Gold 
All carriers Extra 20 kg (44 lbs) 

Infants not occupying a seat 
All carriers 10 kg (22 lbs) +1 fold up, collapsible stroller 
NZ1 car seat + 1 fold up, collapsible stroller 
SQ10 kg (22 lbs) + 1 fold up, collapsible stroller + 1 carry cot or car seat 
Note: AC: AC does not use the weight concept. AI: While on international routes (and if domestic journey is part of international itinerary) allowances are as indicated in the table. For travel on purely domestic tickets: First Class 40 kgs. Executive Class 35 kgs. Economy Class (Y,B,M & H) 20 kgs. Economy Class (K,Q,V,W,G,L,U,S,T,X, N, E) 15 kgs. Infants not entitled to a seat (all economy classes) Nil. CA: The length, width and height of each piece of baggage shall not exceed 100 cm (40 in), 60cm (24 in) and 40cm (16 in). Each piece of ordinary baggage shall not weigh over 32 kg (70 lb). Any baggage that weighs over 32 kg (70 lb) must be split into two pieces. NZ, SA: No bags over 32 kg (70 lbs) accepted as checked baggage. LH, LX, NH, NZOS, SK, SN, TP: Do not offer the weight concept. Some carriers do not offer First Class. SK: Economy Extra Class counts as Business Class. JP: No bags over 45 kg. Max. dimensions 178 cm accepted on checked baggage. NZ: Car seat and stroller travel free. OZ: For international flights, weight concept not applied. TG: Above table only applies for international sectors within TC3, between TC2 and TC3. For domestic sectors: Royal Silk Class 40 kg (88 lbs), Economy Class 30 kg (66 lbs), Royal Orchid Platinum members (on TG sectors only) extra 30 kg (66 lbs), ROP Gold & Star Alliance Gold members extra 20 kg (44 lbs), ROP Gold members (on TG sectors only) extra 10 kg (22 lbs), Infants not occupying a seat 10 kg (22 lbs). TK: Max. weight per piece is 32 kg (70 lbs) and max. dimensions for each piece is 115 cm. If the full First Class itinerary is on TK, baggage allowance is 60 kg. If the First Class flight completely operated by TK, baggage allowance is 60 kg. If the First Class flight with TK and connecting with a Star Alliance member airline, baggage allowance is 40 kg.

Carry-on baggage policy

Weight and Size
Weight and Size policy has not been harmonised. Please check individual carrier restrictions.


Pieces
2/2 Policy:

2 pieces for First Class and 2 pieces for Business Class

The 2/2 policy applies to Star Alliance Gold customers, and to any multi-carrier itinerary with two or more member carriers. Two pieces can be defined as one carry-on and one personal item. The policy applies to intercontinental flights, and domestic flights connecting to intercontinental flights. Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand and Africa. Some carriers may use "International", nonetheless, the policy is the same.
Note: Certain governments limit carry-on to one piece regardless of class of travel. Deviations from the above rule due to aircraft size limitation need to be clearly communicated to the passenger.